Warranty and Refunds

All HAILSTORM umbrellas are covered with 1-year defect free warranty.

Provide us with your name, order information and a brief description of the issue(s) that you are experiencing. We will send you a replacement for free OR provide you with a full refund.

Applicable to replacement: We may not always keep stock on every SKU of our umbrellas. In the event there is no stock, you can either opt for a full refund or replace it with another umbrella of the same value.

Applicable to Refunds from Webstore: Once the refund is confirmed, you will receive an email from us stating that the payment is being processed.

Applicable to Refunds from Amazon Stores: Refunds to be done through Amazon.


  • The above warranty is against defects in materials and workmanship.
  • Gift cards in any form is not refundable.
  • Warranty is only applicable to umbrellas bought from HAILSTORM Authorised Stores (under the “Order Now” tab on the navigation bar)